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General Terms and Conditions
This website is operated by LUKAS (hereinafter: Agency);, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić, Cesta Mutograsa 18, 21312 Podstrana, Republic of Croatia .
The agreement between Customer and Agency comes into force as soon as the Agency provides written confirmation of booking to Customer by any mean. Customers undertake to fulfil the obligations contained within these terms and conditions.
Offered services are presented on our website with detailed descriptions and photographs as well as some customer feedback. Under every tour, there are tabs with all program details including available dates and prices to be booked online. Additional information may be requested via email.
All of our tours are held outdoors, therefore affected by weather and traffic conditions, a situation on premises and all other unforeseen circumstances and as such the tour guides may adjust the itinerary to optimize your experience.
Customers are provided with invoices that include VAT according to the Croatian law.
Agency insures safety, security and privacy of all information and purchases from Customers through our website or partner companies. Customers data is secured and managed by Agency.
Any information submitted by the buyer will be used solely for the purpose of completing the transaction, delivering the product, informing of new product releases and addressing any customer service issues.
Agency provides methods when purchasing selected tour:
Payment via bank transfer
Customer will receive Agency bank account information by e-mail and will have two working days to make the payment and to send us payment confirmation. Upon receiving the payment, Agency will send to Customer the confirmation (Voucher) and all the details regarding the tour via e-mail. For reservations exceeding the total amount of EUR 2500, 50% prepayment by bank transfer is required at the time of the booking. The remaining balance of the total amount has to be paid at least seven days before the date of the trip in one of the Agency offices or by Bank transfer.
We ask that all international transfers to us be made with the OUR instruction, which means that all bank charges are to be paid by Customer.
Customer will receive a payment link from our team. All payment links will be valid for 4 days and in that period client is obligated to finish reservation. After payment is done our team will send voucher to client and with that reservation is confirmed
2.a DISCLAIMER OF DIFFERENCE CAUSED BY EXCHANGE RATE
(For clients who make payment by credit card only).
Agency will draw Croatian currency (HRK) from your credit card. The Credit Card Company or Bank will convert this amount to the currency of your credit card account. Please mind that prices stated on our websites in EUR are only approximate and used for Customer’s easier understanding. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
All group tour departures are guaranteed by the schedule listed on the Agency website. The number of passengers on each tour is not guaranteed and group size may vary unless stated otherwise for the specific tours.
However, in case of force majeure, the Agency reserves the right to change the date of tour departure or even cancel the tour.
The boat tours listed on Agency websites depend on the weather conditions and the Agency reserves the right to change the date of departure in case of unfavourable weather conditions. In case of unfavourable weather conditions, the Agency will organise the excursion on the next suitable day or will provide a full refund to consumers. Please bear in mind that our client’s safety is our first concern.
Any changes from Customer must be made by telephone to Agency`s office at +385 95 532 4913 or by email at firstname.lastname@example.org. Reservation modification which made a change in the number of people or the date of the service must be made no later than 2 days before the date of departure. Agency reserves the right to adjust the price according to the reservation modification.
3.a Cancellation Refunds
We would deeply regret your decision to cancel your tour, however, we realize that there are many valid reasons that this can happen. In the event of cancellation, we will refund any payment made to Agency (less any cancellation fee if applicable) within 14 days of our receipt of your written cancellation request. The cancellation fee will be calculated as follows:
For a reservation cancelled up to 7 days prior to departure – no charge;
For a reservation cancelled from 7 to 5 days prior to departure – 30% of total trip cost;
For a reservation cancelled less than 2 days prior to departure – 50% of total trip cost
In case of no-show, the total price of the reservation will be charged
Customer must inform us in writing of any medical condition that requires attention or medication before your tour commences.
Customers are obligated to read information and advice about the tour they participate in and to dress according to weather conditions. Agency denies any liability in that case.
During the tour, your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our brochures, advertising and publicity material and/or social networks with Customers consent.
All Agency’s tour includes Tourist Accident/Casualty Insurance provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from your country of origin.
Food is not included in any of our tours. However, our tour guides will suggest you restaurants and cafes for certain meals. Agency denies any liability for food consumption consequence.
Under no circumstances can we be held responsible for weather conditions.
The Agency, however, is not responsible for lost, damaged or stolen luggage or personal belongings during the tour. Lost or stolen luggage is to be reported to the tour guide or to the relevant police station
Shall you feel unsatisfied with any service Agency has provided, please notify your 7×24 hours available LUKAS Customer care service to avoid the potential for similar problems happening again during your tour email email@example.com.
In the event of a complaint or claim for compensation, you must inform us by email (firstname.lastname@example.org), regular mail (Cesta Mutograsa 18, 21312 Podstrana), or tel. (+385 95 532 4913) within 8 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Agency will not be liable for any claims made later than 8 days after the completion of your tour.
Provisions of these General Terms and conditions do not apply if the parties before the conclusion of the agreement on them individually negotiated, and the other party thereby may affect their content like the subject and the price of the contract if they are clear, understandable and easily distinguishable.
For package bookings in which our Agency acts as an agent for third parties, specific terms and conditions may apply.
The contents and formats on these websites, with the exception of the parts of text and pictures that have no commercial character and are exclusively meant for the purpose of guest information and the promotion of tourist services in Croatia, are owned by the Agency. The contents may be copied only for non-commercial purposes and for individual use, respecting all copyrights and owner’s rights.
This website has been designed for use within the Republic of Croatia. By accessing this website you are agreeing that the Courts of Croatia will deal with any disputes which may arise between you and us and that Croatian law shall be the applicable law.
I expressly declare that by submitting the requests and booking requests to LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić you voluntarily put on disposal necessary data and allow them to use it for all the jobs you enter and sign up with the LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić
1. Collecting and using information
In accordance with the “Privacy Protection Act”, the LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić undertakes to collect the personal data of its users only and solely with their permission and for the purpose with which the user of the service has been previously acquainted. In order to realize the required services and provide the necessary information regarding the same, the LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić will only use the information you give to us personally. We undertake not to sell them, take them out to the public or give them to a third party in a way that is not mentioned in this statement. Every user has the right at any time to request the deletion or updating of their data, by sending a notice to our email.
2. Reservation of services
When using our service, buying a product etc, we will request personal details of the end users (name, surname, contact number), ie the information we need to be made for a valid services. These data will only be used for the realization of the service and will only be available to partners participating in the realization of the service. Payment details (such as card numbers, etc.) are specifically protected and are only available to banks or credit card holders due to the need for payment authorization.
We explicitly state when we need your personal information. We pass your personal information to the relevant third party who is the service provider you have paid through LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić
We remind that you must be of full age for the execution of transactions through our pages, and you hereby accept financial responsibility for the transactions performed by you persons or minors residing in your household. You are responsible for overseeing the juveniles who use your information here and for the truthfulness and accuracy of the information you provide us for the booking or financial transaction. In the event of any misuse of this site (entering a false reservation or similar) will be disabled access to our site.
If you notice that LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić does not comply with these principles or you have any other remarks on the way you do business, please let us know at our email and we will use all the economically justified efforts to investigate and correct the problem as soon as possible.
LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić website uses Google Analytics for remarketing purposes.
3. Other websites and cookies
LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić websites contain links to other websites, and please note that LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić can not be held liable for the privacy of those websites. We emphasize the importance of the Privacy Statement that you can find on all other web sites and draw attention to the content of the same. This Statement and Privacy applies solely to the information collected on these web sites.
What is a cookie? – Cookie is a text file that, at the first page visit, your web browser stores on your hard drive. This enables faster uploading of pages already visited. Cookie does not contain any personal information, but it helps us to provide you with special services while on the Web.
“Cookies” are an option offered by your web browser. Most Web browsers are set to automatically accept cookies, but if you want, you can change your browser settings by rejecting cookies. IP addresses are used for the purpose of analyzing the trends and maintenance of LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić web site, and are not the personal data that can be identified by an individual.
4. Marketing activities
In case you wish to apply for Newsletter, we will request your approval information, such as name and email address, which we will only use for these purposes. At any time you can unsubscribe from the list by clicking “Unsuscribe” at the bottom of the mail or sending an application to our email where you will be asked to remove your information from it.
5. Security of Internet Use
LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić website takes all steps to protect the user’s information. Entering confidential information is completely safe and the same are protected. Access to it is limited only to people who are required to provide the quality of the service requested.
6. Limitation of personal, non-commercial use
These websites are intended for users for personal, non-commercial use. It is not permissible to modify, copy, distribute, display, publish or otherwise transfer or sell any information, service or product that is published on this site.
The contents and formats on this site are the property of the LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić, apart from the works of photos that are not used for commercial purposes and at the request of the author or the owner will be withdrawn from the site (unless otherwise agreed).
8. Limitation of Liability
The information on this site is considered correct at the time of entry. All data will be reviewed regularly, and any errors will be removed immediately. LUKAS, obrt za ugostiteljstvo, usluge i trgovinu, vl. Goran Kapić reserves the right to change the information on this site without any special warning.
9. Prohibited Illegal Use
By using these web sites you agree that the information obtained here will not be used for prohibited or illegal purposes or actions.
10. Change of these Terms and Conditions of Business